Help

How do I login?
Simply enter the number from your redemption certificate and password.
 
What if I lose my redemption certificate?
Contact Darter Specialties at liz@darterpress.com or by phone at (203) 699-9805. Our hours of operation are 9am – 4:30pm EST, Monday - Thursday, 9am – 4pm EST on Friday.
 
When will I receive my prize selection?
Please allow up to 4-6 weeks from the time your order is placed until you receive that item.
 
How do I know you received my prize selection order?
You will receive an e-mail confirmation once your order has placed.
 
When does my redemption certificate expire?
The expiration date for prize redemption is printed on the face of your gift certificate.
 
What happens if you cannot ship my item?
In the off chance we cannot ship your selection we will send a comparable item.
 
I would like to exchange my prize for a different selection.
Due to the special customization items cannot be exchanged or returned. Be sure to look carefully at all size and/or color charts related to applicable items.
 
I have a question regarding my order.
Keep all original packing materials and contact Darter Specialties within five days at liz@darterpress.com or by phone at (203) 699-9805. Our hours of operation are 9am – 4:30pm EST, Monday - Thursday, 9am – 4pm EST on Friday.
 
My item arrived damaged.
Contact Darter Prizes within 7 days of receipt and we will correct the problem. Please keep the item in its original packaging.
 
Is my personal information kept private?
Please see our complete Policy Statement.